1. Offers Terms & Conditions
New customers offer : 25% off full price items plus free delivery on orders over £20 on your first order with order code 8291. Offer valid until 30/06/2017. Discount not valid in conjunction with any other offer or Order Code. Summer Sale : Up to 50% off selected items. Offer valid until 26/06/2017. Total items volume is subject to availability. Discount not valid in conjunction with any other offer or Order Code. Exclusive Offer : 10% off full price items, using order code 8311 . Offer valid until 26/06/2017 Discount not valid in conjunction with any other offer or Order Code. Exclusive Offer : Free delivery, using order code 8331 . Offer valid until 26/06/2017 Discount not valid in conjunction with any other offer or Order Code.We may restrict or refuse orders. Goods supplied subject to our terms and conditions. Order Codes valid for named addressee only; remain our property; are non-transferable and cannot be used with other offers. Vertbaudet UK Limited, 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH
Please call 02076 603 562 to order by phone, lines open Monday to Friday 9am to 6pm
2. Quality Guarantee
At Vertbaudet we pride ourselves on the quality of our products. So much so that we offer a 6 month guarantee on any item you buy. We will refund the cost of any item that doesn’t live up to your expectations. Your statutory rights as a consumer are unaffected.
We are committed to providing a high standard of service to all our customers and treating them fairly. There may be times when you don't feel we've lived up to this. If this happens, we want to hear from you. Letting us know when you're unhappy with the service you experience gives us the opportunity to put matters right and to improve our service in the future for everybody. Our dedicated staff are committed to working with you on your complaint and resolving it. You can share your concerns with them by calling 033 0303 0191 (9am-6pm Monday to Friday) or Click here to email us. Alternatively, write to: The Complaints Team, Vertbaudet, 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH.
For complaints relating to your Credit Account, please telephone our customer care team on the number given in the Credit Account section below. If you have a problem with your agreement, please try to resolve it with us in the first instance. If you are not happy with the way in which we handled your complaint or the result, you may be able to complain to the Financial Ombudsman Service, however, you must raise any complaint with us first. The Financial Ombudsman Service can be contacted by post at the Financial Ombudsman Service, Exchange Tower, London E14 9SR or by telephone on 0800 023 4567 or 0300 123 9123 or at www.financial-ombudsman.org.uk.
In relation to complaints regarding our retail products and services (e.g. product quality, delivery), under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, if we cannot resolve a complaint using our internal complaints procedure, we must inform you: (i) that the matter cannot be settled, (ii) the name and website address of a relevant provider of Alternative Dispute Resolution (ADR) services, and (iii) whether we (Vertbaudet) are obliged to or prepared to make use of the relevant ADR provider. We are not obliged to use an ADR provider and, as we receive few complaints that are not ultimately resolved, we have decided not to pay to subscribe to an ADR scheme at this stage. We do, however, have a “Primary Authority” arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk.
We do, however, have a 'Primary Authority' arrangement with West Yorkshire Trading Standards and customers can seek advice and information about their rights from Citizens Advice: www.citizensadvice.org.uk. We are committed to providing a high standard of service and treating our customers fairly.
We aim to maintain our prices throughout the season, unless they are subject to any special discount or merchandise offers, which we may, from time to time, offer you. All our prices, where applicable include VAT or Insurance Premium Tax at the current rate. If these rates, or any other tax, charge or levy is introduced by the Government, then we reserve the right to alter our prices at any time. The new price will be shown on the merchandise page on the website, your order confirmation email and delivery note.
3. Our Contract with You
Your order is only considered accepted (and a contract formed between us) when we dispatch the goods to you. We will not be held wholly or partly responsible for any circumstances beyond our reasonable control, which cause the delay or failure to deliver the goods or services, or to comply with any other obligation. Standard postage and packing costs just £3.99 per order or free when you spend £49 or more. This charge remains the same whatever the size of your order. We aim to delivery your parcel within 5 working days after your order is placed. If an item is unavailable, we may send an alternative, which you can return free of charge, if it is unsuitable.
We offer the following payment methods: Paypal and payments with a Credit or Debit Card including Visa, MasterCard and Maestro.
4. Use of products
Using the product for domestic purposes: We will be responsible for any loss that you suffer as a result of a product’s failure, provided the reason for its failure was reasonably foreseeable by both you and us when the contract was completed.
Using the product for business purposes: We will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, loss of data, goodwill or reputation. Our maximum liability will be limited to the replacement value of the product.
5. Returning Merchandise to us
We provide a free returns service through myHermes ParcelShop so you can return items without paying return postage. You have 30 days from receipt of your order to return any item. Items must be returned in original condition. Once we receive items, we refund the cost of those items using the method you used to pay. The standard delivery charge you paid (if any) will not be refunded but you will not pay return postage.
We recommend you use the above free returns service but you also have the right to return items under Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 by giving notice of cancellation in writing or another durable medium within 14 working days starting on the day after the day of delivery. However, if you opt to cancel under the Regulations, you must arrange and pay for the return of items and take care to ensure returned items are received undamaged. Once we receive items, we will refund the cost of those items using the method you used to pay. If you cancel an entire order transaction and the order was delivered by standard delivery, we will also refund the £3.99 P&P charge you paid (if any) but you will have paid return postage.
Contact details for cancelling orders under the Regulations are as follows:- Returns Dept, Vertbaudet, 2 Holdsworth Street, Bradford, BD1 4AH; or Click here to email us.
Further information in relation to cancelling under the Regulations can be found below.
You can return your items at myHermes ParcelShop, open 7 days a week, until late. Easy and convenient, simply attach the myHermes ParcelShop returns address label to your parcel and take it to any shop. Find your nearest shop at www.myhermes.co.uk/parcelshopfinder
6. The Vertbaudet Credit Account
If you require more details of the credit reference agencies from whom we record information about you, please telephone our customer care team on 0330 303 0193. Our lines are open from Monday to Friday 8am-8pm and Saturday 8am – 1pm. Your call may be recorded for training or monitoring purposes.
7. Order Codes
Order Codes tell us which promotion or special offer you are entitled to claim with your order. The Order Code is for you personally, and remains the property of the company at all times. Unless stated otherwise in the Order Code details for the relevant offer, Order Codes can only be used once and discounts are not valid on discounted items, sale items and certain products indicated online. If you place more than one order using the same Order Code, your first order only will be accepted. We reserve the right to restrict or refuse orders or substitute gifts where necessary.
We reserve the right to take action to recover merchandise which has been delivered incorrectly by us following any abuse of Order Code and/or to adjust your account with us.
8. Trading area & VAT
Our merchandise (except certain stated items) is for sale within the UK (including Northern Ireland), Channel Islands and the Isle of Man. All prices include VAT unless the product is exempt. However, where VAT is chargeable or becomes chargeable (previously exempt products may become chargeable to VAT from time to time), we reserve the right to amend our prices to reflect any changes in VAT which may occur from time to time (e.g. an exempt product may become chargeable; the rate of VAT chargeable on a product may change). The new price will be shown on the product page on the site, on your order confirmation email and on your delivery note. No discount will be given on products where VAT is not chargeable, nor accountable to HM Customs & Excise or similar authority within the European Union.
9. Data Protection Act 1998
- Your confidentiality and privacy
- Information we might need from you
- How we use this information
- How to unsubscribe from marketing
- How we keep this information secure
- Head Office Contact Details
10. Copyright & Trademark
11. Alteration to the Terms & Conditions, Wavier & Governing Law
We reserve the right to amend these Terms & Conditions if necessary. You will be subject to the terms and conditions at the time that you use the website unless any change is required by law or government authority. If any of these terms and conditions is deemed invalid or unenforceable by any competent authority, that condition will be removed. This will not affect any of the remaining terms and conditions. Any delay or failure by us to exercise our legal rights within our contract with you should not be seen as a waiver of our legal rights. These terms and conditions and the contract between you and us will be governed by the laws of England and any disputes will be resolved exclusively in the English courts.
12. The right to Cancel
Information about the exercise of the right to cancel under the Consumer Contracts (Information, Cancelling and Additional Charges) Regulations 2013
Right to CancelYou have the right to cancel a contract within 14 days without giving any reason.The Cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.To exercise the right to cancel, you must inform us (Vertbaudet at Returns Dept, Vertbaudet, 2 Holdsworth Street, Bradford, BD1 4AH; or Click here to email us; or on 033 0303 0191) of your decision to cancel this contract by a clear statement (e.g. a letter send by post, fax or e-mail).To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before that cancellation period has expired.
Effects of cancellationIf you cancel a contract, we will reimburse to you all payments received from you, including the cost of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.We will make the reimbursement without undue delay, and not later than- a) 14 days after the day we receive back from you any good supplied, or b) (if earlier) 30 days after the day you provide evidence that you have returned the goods, or c)If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.You shall send the goods back or hand them over to Vertbaudet at our premises at, Returns Dept, Vertbaudet, 2 Holdsworth Street, Bradford, BD1 4AH , without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods to us. The cost is estimated at a maximum of £10.You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Proprietor: Vertbaudet UK Limited. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH. Registered in England (No. 8423990).
All details are correct at the time of publication (September 2016).
13. Instagram Father's Day Competition
Prize Draw Competition opens on Sunday 18th June 2017 and closes on Sunday 25th June 2017; is open only to entrants from the UK (including Northern Ireland), and Channel Islands aged 18 years and over (excluding those involved in the competition, employees of Vertbaudet, and by its former sister companies, La Redoute and Daxon and their families). Entries received after that time will not be placed into the Prize Draw Competition. Please remember that your comments may be posted on our Instagram page with your Instagram name and profile picture and will be accessible to anyone viewing that page. To enter the competition like the picture, follow @vertbaudetuk Instagram page and tag 1 superdad in the comments below the post. The prize available in the draw is as follows: There will be one prize winner who will receive a £100 gift card to spend with Vertbaudet.co.uk. This prize is non-transferable but can be used in conjunction with offers online. Responsibility cannot be accepted for entries arriving after the closing date and time. Only one entry per person. The winner will be chosen at random from all valid entries after the closing date, Sunday 25th June 2017. We will post the name of the winner on our Instagram page. The prize draw winner will be notified by Sunday 9th July 2017. It is the responsibility of the winner to notify Vertbaudet by private message on Instagram in order to claim their prize. Once notified Vertbaudet will liaise with the winner and arrange delivery of the prize. The winner has 10 days to claim its prize. If a winner does not contact us within that timeframe Vertbaudet reserve the right to choose another winner in their place. The name of the winner can only be obtained by sending a stamped self-addressed envelope to the following address: Prize Draw Manager, Vertbaudet UK Limited, 216 Rue Winoc Chocqueel, 59200 Tourcoing France between 18/06/2017 and 18/07/2017. A copy of these rules will be sent free of charge to anyone who makes a request in writing to the address above. Participation is deemed as acceptance of these rules. Vertbaudet may partially or totally alter, extend or cancel this Competition. By entering the competition you agree to your profile name, profile image and entry comments to be shown on Vertbaudet’s Instagram wall. We reserve the right to feature photographs, names and postal town locations of all competition winners for advertising purposes (unless they renounce their prize). Proprietor: Vertbaudet UK Limited. Registered Office: 2 Holdsworth Street, Bradford, West Yorkshire, BD1 4AH (No. 8423990). This competition is in no way endorsed by Instagram and/or its partners.